Graduate Profile

Strategic Thinking in Services: Ability to perform internal and external diagnostics, segment markets and define competitive advantages based on differentiation.

Innovation Management: Ability to design new service models using tools such as Blueprint and Servuction.

Global Vision and Sustainability: Identification of global trends and application of social responsibility and sustainability criteria in operations.

Financial Analysis: Ability to structure costs, set strategic prices and measure profitability through KPIs (key performance indicators).

Postgraduate

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