Graduate Profile
The graduate of this diploma will be able to:
Design, implement and optimize Voice over IP (VoIP) systems in enterprise environments, considering proper equipment selection, network configuration and Quality of Service (QoS) management.
Solve technical problems associated with VoIP systems, ensuring effective and reliable voice communication.
Apply good security practices, protecting the infrastructure against vulnerabilities.
Integrate additional services such as video conferencing, unified messaging, call recording, voicemail, and customization of solutions.
Manage and monitor the performance of VoIP systems using specialized tools.
Implement advanced solutions, including cloud VoIP, hybrid solutions and use of artificial intelligence to enhance the user experience.
Apply knowledge in various organizational contexts, such as businesses, educational institutions and public entities.